Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of this website and the provision of training and consulting services by Techsol Training Services (“the Company”). By accessing our website or engaging our services, your organisation agrees to these Terms.
2. Use of Website
This website may only be used for lawful business purposes. Users may not misuse the website in any manner that could impair functionality, compromise security, or interfere with other users’ access or experience.
3. Training Services
The Company provides technical training covering engineering products and solutions, as well as entrepreneurship and leadership development programmes for corporate and institutional clients.
All services are subject to availability, programme suitability, and any applicable prerequisites. We reserve the right to reasonably update course content, facilitators, schedules, venues, delivery methods, or pricing to maintain quality and relevance.
A booking is confirmed once written acceptance, registration, or an approved purchase order is received and payment terms are agreed.
4. Bookings, Fees and Payment Terms
4.1 Training fees and consulting rates will be communicated in advance through formal quotations or proposals.
4.2 Corporate clients may secure bookings through an official purchase order or signed acceptance of quotation.
4.3 Unless otherwise agreed in writing, invoices are payable within 30 calendar days from the invoice date.
4.4 Outstanding balances may result in delayed access to training materials, certification, or future bookings.
4.5 The Company reserves the right to charge interest on all overdue invoices at a rate of 2% per month (calculated daily and compounded monthly) from the due date until full payment is received, or the maximum rate permissible under the laws of Botswana, whichever is lower.
5. Cancellations and Refunds
5.1 By the Client:
5.1.1 Requests for cancellations or rescheduling must be submitted in writing.
5.1.2 Cancellations or postponements received more than 21 business days before the scheduled training date will not incur a charge.
5.1.3 Cancellations or postponements received less than 21 days prior to the scheduled date may incur a reasonable charge to recover pre-assessed costs and losses incurred, including but not limited to non-refundable venue bookings, training materials, facilitator travel, and retention commitments.
5.1.4 Substitute participants may be nominated at no additional cost prior to the training commencement date.
5.2 By the Company:
While every effort is made to deliver programmes as scheduled, the Company reserves the right to postpone or cancel training due to unforeseen circumstances, including insufficient enrolment, facilitator unavailability, or events beyond reasonable control. In such cases, clients will be offered the option to reschedule, receive a training credit, or obtain a full refund of fees paid for the affected service.
6. Onsite and Corporate Training
6.1 Training may be delivered onsite at the client’s premises, virtually, or at the Company’s designated training venue.
6.2 Where training is conducted at the client’s premises, the client is responsible for providing a suitable training environment that is safe, conducive to learning, and equipped with the necessary facilities and equipment.
6.3 Where training is conducted at the Company’s premises, the Company will provide the training venue and standard training facilities reasonably required for the delivery of the programme. Clients will remain responsible for ensuring participant attendance and compliance with any communicated venue and safety requirements.
6.4 The client is responsible for ensuring participant availability and attendance throughout the training programme and for providing any operational support reasonably required for practical or site-based sessions.
6.5 To support effective planning and preparation, the client is required to submit a final list of participants at least 2 weeks prior to the commencement of training. The Client warrants that they have obtained the necessary lawful consent from their employees to share their data with Techsol. The participant list should include each attendee’s full name, job title/ designation, email address, and contact number. This information is required for training administration, preparation of materials, venue logistics, attendance records, and certification. The Client acknowledges that the participant information provided to Techsol constitutes Personal Data under the Botswana Data Protection Act, 2024. The Client warrants and represents that it has obtained all necessary lawful consents from its employees/participants to share their personal data with the Company for the purposes of training administration, tracking, and certification. Delayed submission may impact training arrangements and certificate issuance.
6.6 The training scope, deliverables, schedules, participant requirements, and intended learning outcomes shall be confirmed prior to the commencement of the training engagement.
7. Intellectual Property
7.1 All training content, course materials, methodologies, presentations, graphics, videos, templates, and related intellectual property remain the property of the Company or its licensors, protected by intellectual property laws. Materials are provided solely for the internal business use of the client organisation and may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written consent from the Company.
7.2 The provision of services does not constitute a transfer of any Intellectual Property rights. The Client is explicitly prohibited from utilizing the Company’s proprietary materials, methodologies, or curricula to conduct internal 'train-the-trainer' sessions or replicate the training for non-registered employees without an explicit, written licensing agreement from the Company.
8. Confidentiality and Data Protection
The Company respects the confidentiality of all client and participant information and processes personal and organisational data in accordance with applicable data protection and privacy laws. Participant or client information will not be shared with third parties without prior consent unless required by law or necessary for the delivery of agreed services.
9. Limitation of Liability
The Company is committed to delivering high-quality training. However, clients remain responsible for how knowledge, recommendations, or skills are applied within their organisations.
9.1 The Client assumes sole responsibility for how knowledge, recommendations, or technical skills are interpreted and applied within their organisation.
9.2 To the maximum extent permitted by the laws of Botswana, the Company, its directors, employees, and facilitators shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, operational downtime, or third-party injury/property damage arising out of or in connection with the application of training received.
9.3 The Company’s maximum aggregate liability for any proven claim arising out of a specific training engagement shall be strictly limited to the actual fees paid by the Client to the Company for that specific engagement.
10. Third-Party Links
Our website or training materials may contain references or links to third-party websites, tools, or resources for convenience purposes only. The Company does not endorse or assume responsibility for the content, availability, or privacy practices of external parties
11. Amendments to Terms
The Company may update these Terms & Conditions periodically to reflect operational, legal, or service changes. Updated Terms will become effective upon publication on the website.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Botswana. Any dispute arising out of or in connection with these Terms shall first be referred to senior executives of both parties for amicable settlement. Failing resolution within 14 business days, the dispute shall be referred to and finally resolved by arbitration in Gaborone, in accordance with the Arbitration Act (Cap 06:01) of Botswana, by a single arbitrator mutually agreed upon, or failing agreement, appointed by the Law Society of Botswana.
13. Contact Information
For any questions regarding these Terms & Conditions or our services, please contact: